Training Videos

Tiger Prism Training Tutorials

Tiger Prism - Alerts - Webinar (25:29)

This webinar tutorial will introduce you to the Alerts module within Tiger Prism. In this video, you will learn how to create and set up alerts, as well as understand the different types available to you and how to use them..

Tiger Prism - Analytics - Tutorial (11:06)

This tutorial introduces you to Legs and how they are used within Tiger Prism. In this video, you will learn how to select columns, filter data through the use of Boolean options and parentheses, drill into calls and how to use Measures to create widgets.

Tiger Prism - Call Direction Examples - Tutorial (3:08)

This tutorial will give you a brief overview of the different types of Call Directions that Tiger Prism uses. In this video, you will learn about Incoming Calls, Outgoing Calls, Internal Calls, NOT Internal Calls, and Tandem Calls.

Tiger Prism - Channel Group Overview - Tutorial (4:39)

This tutorial will give you a brief overview of Channel Groups in Tiger Prism. In this video, you will learn how to create, configure and edit Channel Groups, as well as exporting the data to CSV or Excel.

Tiger Prism - Configure Hunt Groups - Tutorial (2:14)

This tutorial will give you a brief overview of the Hunt Groups Dashboard in Tiger Prism. In this video, you will learn how to configure your desired Hunt Groups and display them within the Dashboards module.

Tiger Prism - Client Codes - Tutorial (3:41)

This tutorial introduces you to Client Codes and how they are used within Tiger Prism. In this video, you will learn how to give your Client Codes assignments and view them within your Summary Report and Analytics pages.

Tiger Prism - Dashboards Overview - Tutorial (4:34)

This tutorial will give you a brief overview of Dashboards in Tiger Prism. In this video, you will learn how to specify and analyse the information the Dashboards provide to you.

Tiger Prism - Destination Sets - Tutorial (3:29)

This tutorial will give you a brief overview of how to use Destination Sets in Tiger Prism. You will learn how to label PSTN digits with custom descriptions, so that you and end users can see a friendly name for common dialled numbers.

Tiger Prism - Directory and Directory Integration - Webinar (24:00)

The Tiger Prism webinar will guide you through Directory and Directory Integration and explain why they are so important, understanding directory integration and where to make relevant changes if the directory does not reflect correctly, how to maintain your directory, manually moving and copying hierarchy levels, Directory Search, and how to identify phones not configured to trees in the Unknown Phone report.

Tiger Prism - Directory with DI (1:58)

This tutorial introduces you to the Directory module. In this video, you will learn how to synchronise your Trees, search for any items within them, and applying flexible matches using Wild cards.

Tiger Prism - Directory Search - Tutorial (2:36)

This tutorial introduces you to the Directory Search module within Tiger Prism. In this video, you will learn how to interrogate any Trees in your Directory, as well as export any items selected within them, via CSV or Excel.

Tiger Prism - Hunt Groups - Webinar (31:24)

This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger Prism. Additionally, this video will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

Tiger Prism - Interface Explanation - Tutorial (2:29)

This tutorial introduces you to the Tiger Prism interface and how to familiarise yourself with it. In this video, you will learn how to access Tiger Prism, customise your homepage, changing your theme, and adjusting your Settings.

Tiger Prism - Report Jobs - Webinar (24:17)

This webinar tutorial will guide you through the functions of Report Jobs and how to quickly get up to speed with them. Additionally, this video will guide you through the basics, including how to create and edit Report Jobs, looking over Bulletins and Outputs, re-scheduling and replaying Reports, and understanding Export and SMTP Settings.

Tiger Prism - Reports Overview - Tutorial  (7:23)

This tutorial will give you a brief overview of the Reports module in Tiger Prism. In this video, you will learn how to generate reports, specify any parameters you want include, and adjust your finished report pages.

Tiger Prism - Security Overview - Tutorial (13:17)

This tutorial will give you an overview of the Security module in Tiger Prism. In this video, you will learn how to assign and specify what modules a user has access to, as well as their permissions and access to specific Trees.

Tiger Prism - Trunk & Channel Group Utilisation - Webinar (31:48)

This webinar tutorial will guide you through the Trunk / Channel Group Utilisation interface in Tiger Prism. Additionally, this video will guide you through the basics, including the terminology and technology, configuring Channel Groups, understanding Cube Seizures and Analytics, Channel Group Utilisation reports and the Traffic dashboard.

Tiger Prism View My Activity - Tutorial (1:51)

This tutorial will give you a brief overview of the View My Activity module in Tiger Prism. In this video, you will learn how monitor and self-assess your own calls and activity, export your call data, and create your own phone book.

Tiger Prism View My Calls - Tutorial (3:46)

This tutorial introduces you to the View My Calls module in Tiger Prism. In this video, you will learn how to access your calls, as well as filtering and exporting them. Furthermore, the video will also cover some of the additional features available within this module.

 
 

Tiger 2020 Pro Training Tutorials

Tiger 2020 Pro Webinar - Directory and Directory Integration (33:00)

This webinar tutorial will guide through the functions of Tiger 2020’s Directory and how Integration works with it. Additionally, this will guide you through the basics, including manually maintaining the Directory, accessing its history, and outputting your Views.

Tiger 2020 Pro Webinar - Voice Network Security (25:26)

This webinar tutorial will guide you through the functions of the Tiger 2020's Voice Network Security. Additionally, this video will guide you through the basics, including how to create and edit alerts, company calendars, alarm notification groups, live call scanning, and profiles.

Tiger 2020 Pro Webinar - Autoreports (25:26)

This webinar tutorial will guide you through the functions of Autoreports and how to quickly get up to speed with them. Additionally, this video will guide you through the basics, including how to create and edit Autoreports, looking over Bulletins and Outputs, and understanding Autoreports and SMTP Settings.

Tiger 2020 Pro Webinar - Hunt Groups (36:17)

This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger 2020. Additionally, this video will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

How to create a filter (5:52)

This tutorial guides you through how to make selections within a filter and how they will effect a report.

Administer user access (5:45)

This tutorial provides a detail guide on how to add new users to the system and how to restrict their access.

Quick Filter (1:40)

This Quick Tip tutorial provides a short overview of a Quick filter and how it can be used to generate a report.

Directory Integration refresh (1:09)

This Quick Tip tutorial displays how to run a manual refresh for the directory import.

Directory Definition: Removing a directory item (1:27)

This Quick Tip tutorial shows how to remove an item from a directory structure once it is no longer needed.

Directory Definition: Adding a directory item (2:20)

This Quick Tip tutorial shows how to add an item to a directory structure within the Directory Definition interface.

Directory Definition: Moving a directory item (1:44)

This Quick Tip tutorial shows how to move an item within the directory structure.

Call Cost calculator (1:29)

This Quick Tip tutorial shows how to use the Call Cost Calculator tool.

Reporting Window overview (4:00)

This tutorial provides an overview to the reporting window interface and guides you through how to make selections in order to run a report.

Download MP4 (38.06MB)
 
Web Reporting (8:44)

In this tutorial we will guide you through the functions of the web reporting interface and the basics of reporting which includes how to create a filter, build a report based on that filter and how to schedule reports to run automatically.

Download MP4 (69.40MB)