Hunt Groups Webinar - Available to watch now!
We are pleased to announce that the Hunt Groups Training webinars for Tiger Prism and Tiger 2020 Pro are available to view now.
The webinar guides you through the functions of the Hunt Groups interface and the basics, including how to run tests to see what information is available, configuring reports and finally how to generate data to provide to the end user.
Click on the thumbnails below to view, alternatively they are available on our training videos section. We would like to thank everyone who attended and for sharing their feedback on this session.
Features covered during this session* -* Some features / subjects covered in the webinar may not be available to you as they are software / version dependent
Terminology / Technology
Hunt Group / DNIS / VDN / Distribution Group
Investigate a test call
Investigate and make a test call. View Hunt Group data available in Analytics
Prism - Updating Groups
Updating Groups from within the network tile
Prism - Hunt Group Dashboard
How to use it, what you can do, and how to apply a specific hunt group
Prism - End Point Reponses
How to apply Hunt Groups to the End Point Responses report
2020 - Filtering on Hunt Groups
Filtering on Hunt Groups with a Quick Filter or a Query Filter
2020 - What Hunt Group Reports?
What Hunt Group reports can you run?
Watch it hereDon't worry if you didn't get a chance to watch the webinars, we have the recordings ready for you below.
This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger Prism. Additionally, this video will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.Download MP4 (434MB)
This webinar tutorial will guide you through the Trunk / Channel Group Utilisation interface in Tiger 2020. Additionally, this video will guide you through the basics, including the terminology & technology, configuring Trunks correctly, how to use Traffic Reports and displaying what reports are available to you.Download MP4 (454MB)